Regulations - Telecommunications Regulatory Authority (TRA)

Regulations

Competition

Relevant Markets for Telecommunication Services and Related Products in the UAE - 23 January 2011
ex ante set of Relevant Markets for the purpose of undertaking a competition assessment.
Consultation History

Market Definition and Competition Assessment Guidelines - 30 September 2010
Guidelines on the definition of Relevant Markets and undertaking of a Competition Assessment of these Relevant Markets
Consultation History

Competition Safeguards Regulatory Policy - Revised on: 30 September 2010
Identification, of anti competitive practices and principles for safeguarding competition in the UAE telecommunications sector.

Ex Ante Competition Safeguards Regulatory Policy - Revised on: 30 September 2010
Principles for introduction of further ex ante measures in the TRA's regulatory framework.

Ex Post Competition Safeguards Regulatory Procedure - Revised on: 30 September 2010
Procedures for investigating alleged anti competitive practices in the UAE telecommunications sector.

Interconnection

Carrier Selection and Carrier Pre-Selection Policy - Revised on: 17 June 2006
Implementation of Carrier Selection and Carrier Pre-Selection for national and international calls.

Directory Database Interconnection Service Policy - 7 June 2007
Regulations to ensure the mechanism for the receipt and delivery of directory information.

Interconnection Dispute Resolution Procedures - 31 December 2005
Formal handling of disputes between Licensees.

Interconnection Instructions - 19 February 2006
Requirements to be addressed in an Interconnection Offer.

Interconnect Pricing Regulatory Policy - Revised on: 15 December 2010
Requirement for cost orientation of interconnect pricing, including the obligation to create LRIC model.

Mobile Site Sharing Instructions - 22 May 2008
Mandatory obligations to share mobile sites

National Roaming Services Policy - 30 April 2005
Obligations to offer National Roaming Services.

Regulatory Policy

Consultation Procedure - 27 May 2006
Steps to be taken when the TRA undergoes a consultative procedure.

Regulatory Instruments Designations - Revised on: 27 October 2009
Description on the TRA's Regulatory Instrument Designations.

Consumer Affairs

Consumer Complaint and Dispute Policy - 17 April 2007
Regulations for handling Consumer Complaints and Disputes regarding telecommunication service.

Consumer Complaint and Dispute Procedure - 17 April 2007
Procedures for handling Consumer Complaints and Disputes regarding telecommunication service.

Directory Information Regulatory Policy - Revised on: 14 September 2009
Regulations to handle Consumer directory information.

PDF Marketing Communications and Practices Regulatory Policy - 3 January 2008
Regulations on Marketing Communications and Practices

Price Transparency Policy - 24 June 2007
Regulations on Consumer Price Transparency for Telecommunication Services.

Privacy of Consumer Information Policy - 31 May 2005
Protection of telecommunications consumer information.

Cost Accounting

Cost Accounting , Accounting Separation and LRIC Modeling Instructions - Revised on: 29th December 2011
Principles, mechanisms and parameters for cost accounting and cost modeling for fixed and mobile network.

Information Reporting