Regulations - Telecommunications Regulatory Authority (TRA)


Unsolicited Electronic Communications Regulatory Policy V1.0 and Mobile Spam Annex - 30 December 2009

Competition Safeguards Regulatory Policy - 30 December 2009 Identification, of anti competitive practices and principles for safeguarding competition in the UAE telecommunications sector.

Ex Ante Competition Safeguards Regulatory Policy - 30 December 2009 Principles for introduction of further ex ante measures in the TRA's regulatory framework.

Ex Post Competition Safeguards Regulatory Procedure - 30 December 2009 Procedures for investigating alleged anti competitive practices in the UAE telecommunications sector.

Regulatory Instruments Designations - Revised on: 27 October 2009 Description on the TRA's Regulatory Instrument Designations.

Carrier Selection and Carrier Pre-Selection Policy - Revised on: 17 June 2006 Implementation of Carrier Selection and Carrier Pre-Selection for national and international calls.

Consultation Procedure - 27 May 2006 Steps to be taken when the TRA undergoes a consultative procedure.

Consumer Complaint and Dispute Policy - 17 April 2007 Regulations for handling Consumer Complaints and Disputes regarding telecommunication service.

Consumer Complaint and Dispute Procedure - 17 April 2007 Procedures for handling Consumer Complaints and Disputes regarding telecommunication service.

Cost Accounting , Accounting Separation and LRIC Modeling Instructions - Revised on: 14 July 2010 Principles, mechanisms and parameters for cost accounting and cost modeling for fixed and mobile network.

Directory Information Regulatory Policy - Revised on: 14 September 2009 Regulations to handle Consumer directory information.

Directory Database Interconnection Service Policy - 7 June 2007 Regulations to ensure the mechanism for the receipt and delivery of directory information.

Handling of Requests for Information (RFI) and Consumer Service Issues (CSI) Procedure - 9 April 2006 Mechanism to receive information from the Licensees.

Interconnection Dispute Resolution Procedures - 31 December 2005 Formal handling of disputes between Licensees.

Interconnection Instructions - 19 February 2006 Requirements to be addressed in an Interconnection Offer.

Interconnect Pricing Regulatory Policy - Revised on: 30 April 2008 Requirement for cost orientation of interconnect pricing, including the obligation to create LRIC model.

Marketing Communications and Practices Regulatory Policy - 3 January 2008 Regulations on Marketing Communications and Practices

Mobile Site Sharing Instructions - 22 May 2008 Mandatory obligations to share mobile sites

National Numbering Plan Regulatory Policy - 1 August 2008

National Roaming Services Policy - 30 April 2005 Obligations to offer National Roaming Services.

Number Portability Policy - 11 April 2006 Regulations for the implementation and introduction of Number Portability in the UAE

Price Control Regulatory Policy - Revised on: 23 September 2008 Obligations related to pricing and price changes.

Price Control Regulatory Procedure - Revised on: 23 September 2008 Handling and processes related to pricing and price changes.

Price Transparency Policy - 24 June 2007 Regulations on Consumer Price Transparency for Telecommunication Services.

Privacy of Consumer Information Policy - 31 May 2005 Protection of telecommunications consumer information.

Quality of Service Regulatory Policy - Revised on: 28 December 2009 Licensees' quality of service performance levels.

Voice over Internet Protocol (VoIP) Policy v2.0 - Revised on: 30 December 2009

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