Who can provide VoIP Services in the UAE? |
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Only the Licensees (Etisalat and DU) can provide VoIP Services to the users in the UAE. |
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Which types of VoIP communication is considered illegal in the UAE? |
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The following VoIP communications are considered illegal: |
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Any call initiated from a PC and terminated at a Landline (in the UAE
or everywhere) and/or Mobile such as MSN Credit, Skype-Out, etc. |
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The use of IP Handsets through Internet Access to make national and
international calls such as Net2Phone, etc. |
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The use of websites that act as a trigger in initiating calls such as jajah,
etc. |
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The use of VoIP Gateways and use of VoIP Services in connecting the
Office in the UAE to an office outside the UAE boundaries. |
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A company has a private network and intends to use VoIP forinternal communications of its network, is this allowed? |
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Yes, any entity in the UAE can implement a VoIP infrastructure for its
internal communications. For any external communications entities shall
use their Licensee’s services (Etisalat and/or Du).
External Communications means any outgoing International calls or any
destination that is not on your own internal network. |
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A company has a private network and intends to use VoIP for the internal communications between its branches in the UAE, is this allowed? |
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Yes, any entity in the UAE can implement a VoIP infrastructure for its
internal communications between its multiple branches in the UAE. For
any external communications entities shall use their Licensee’s services
Etisalat and/or Du). |
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A company has a private network and intends to use VoIP for the internal communications between its branch in the UAE and a branch in New York, is this allowed? |
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No, private networks cannot utilize the VoIP infrastructure for any internal
communication between its office in the UAE and an office outside the
UAE. |
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How can I use a VoIP Service in the UAE? |
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Users in the UAE may approach the Licensees (Etisalat and/or Du) to
enquire about the available VoIP Service. |
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Is PC to PC allowed in the UAE? |
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Yes. As per the TRA regulation PC to PC is legal and can be used. |
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Can I use the VoIP Service to make International Calls? |
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No. As per the current TRA VoIP Policy, making international calls is
considered illegal. |
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| If you have more convcerns, please send an email to: voip@tra.ae |
