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Dubai Job Vacancies
Customer Service Manager Networks Policies Development Specialist Registrar Support Specialist Project Management Specialist Manager Policies Enforcement Specialist Telecom Network Audit Type Approval Officer
 
Customer Service Manager Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • To manage services provided to all TRA customers (information and e-government as well as telecommunications) through the TRA service Centre in order to ensure quality of customer service and also to develop reports that will assist the TRA management and departments to improve services, policies, and procedures towards better customer service
Qualifications & Experience
  • University degree in communications, business administration or related field
  • 3-5 years’ experience in customer service, at least 2 years in supervisory role
language Proficiency
  • Fluency in Arabic and English
Job-Specific Skills:
  • Teamwork skills
  • Communication skills
  • Technical (executive speech, business updates, news etc.) writing skills 
  • Analytical skills
  • Customer service skills
  • Planning and organizing skills
 
 
Networks Policies Development Specialist Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Study and develop several policies and regulations (i.e. policies, instructions, directives) in order to regulate and control the development of wireless networks and services and to ensure that the country adopts the appropriate network standards for wireless networks and services
  • Handle the implementation and execution part of the new initiatives, projects and programs related to the development of wireless networks and services
  • Study and analyze the current situations of the section’s policies and programs and provide recommendations for enhancement
  • Monitor the performance of the developed policies and programs and generate related reports and statistics
  • Conduct different researches and studies with relation to technical areas of wireless networks and services (such as LTE, 4G, LBS, ..etc);
  • Research and study the technical industry trends and conduct research and draft reports for management containing analysis and statistics in order to contribute to achieving the best practice for wireless networks and services
Minimum Qualifications:
  • Requires a bachelor degree in telecommunication engineering or related discipline
  • Knowledge of Arabic and English languages
  • 3 - 4 years in Telecommunications industry
Job-Specific Skills:
  • Analytical skills
  • problem solving skills
  • good planning and organization skills
  • good communication skills
  • Proactive and team player
 
 
Registrar Support Specialist Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Answer email and phone support queries with reference to documented policies, procedures and SLA.
  • Appropriately escalate issues, utilising the support tools, and internal SLAs as required
  • Maintain and communicate up to date knowledge of aeDA policies, Registry technical and operating specifications, toolkits and Registry-Registrar Service Level Agreements
  • Monitor Registry systems and maintain Registry monitoring tools
  • Conduct technical testing of new Registrars for accreditation
  • Conduct the maintenance and testing of Registrar systems
  • Check websites regularly
Minimum Qualifications & Experience:
  • A degree in Information Technology.
  • 1 year experience in relevant IT first level support environment.
Job-Specific Skills:
  • Strong communication skills
  • Customer service experience
  • Basic UNIX skills
  • Some scripting knowledge
  • Understanding of Networking TCP/IP.
  • Understanding of the DNS
 
 
Project Management Specialist Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Managing TRA projects through periodic follow-up and evaluating the achievement of targets as well as developing mechanisms and methods of projects implementation, updating models used in the project in order to make the work more efficient and effective and developing proposals and ideas that will support the continuity of the project
Minimum Qualifications & Experience:
  • A Bachelor / Master degree in (Business Administration, General, Engineering, or related fields
  • Experience of not less than three to five years in the areas of projects management or related fields 
Job-Specific Skills:
  • Self-development
  • Searching the Web
  • Change management
  • Some scripting knowledge
  • Implementation of action plans
  • Teamwork
  • Dissemination of knowledge
  • Fluent in Arabic & English
 
 
Specialist Telecom Network Audit Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • an effective member of the Infrastructure & Standards Section and works with supervisor on conducting compliance audits, Risk assessment management, Maintaining the threats register, conducting researches, proposing policies and frameworks and provide the support on different project & initiatives to promote and develop the telecom sector in the state.
Minimum Qualifications & Experience:
  • A Bachelor degree  in Electronics or Telecommunication or similar field  
  • 2-3 years experience in ICT
Job-Specific Skills:
  • Communication skills
  • Adherence to deadlines
  • Quality of work products
  • Judgment ability
  • Ability to work under pressure
  • Ability to learn new things
  • Fluent in Arabic & English
 
 
Manager Policies Enforcement Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Develop related policies and processes to assess the compliance of concerned entities with the issued Regulatory Instruments of the department. Additionally, the position is required to develop, maintain and execute regular Audits. The position will liaise internally and externally with relevant departments and authorities as needed.
Minimum Qualifications & Experience:
  • bachelor degree in telecom engineering or related discipline
  • 7 - 10 years of relevant experience in telecom sector at various levels, of which at least 2-3 years must be in a market with multiple operators and regulators.
Job-Specific Skills:
  • Organization Commitment, Empathy
  • Achievement Orientation
  • Conflict Management
  • Communication
  • Fluent in Arabic & English
   
 
Type Approval Officer Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Coordinate and assist the core operations of Type Approval section, mainly dealer registration and type approval of telecommunication equipment and supporting the customs clearance of approved telecommunications equipment
Minimum Qualifications & Experience:
  • Diploma in Telecommunications/Electronics (Engineers preferred)
  • Knowledge of the Telecommunication market is an advantage
  • 2-3 years in Telecommunications industry
  • Job-Specific Skills:
    • problem solving skills
    • good planning and organizing skills
    • Analytical skills
    • good communication skills
    • Fluent in Arabic & English