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Dubai Job Vacancies
Customer Service Manager Networks Policies Development Specialist Registrar Support Specialist
 
Customer Service Manager Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • To manage services provided to all TRA customers (information and e-government as well as telecommunications) through the TRA service Centre in order to ensure quality of customer service and also to develop reports that will assist the TRA management and departments to improve services, policies, and procedures towards better customer service
Qualifications & Experience
  • University degree in communications, business administration or related field
  • 3-5 years’ experience in customer service, at least 2 years in supervisory role
language Proficiency
  • Fluency in Arabic and English
Job-Specific Skills:
  • Teamwork skills
  • Communication skills
  • Technical (executive speech, business updates, news etc.) writing skills 
  • Analytical skills
  • Customer service skills
  • Planning and organizing skills
 
 
Networks Policies Development Specialist Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Study and develop several policies and regulations (i.e. policies, instructions, directives) in order to regulate and control the development of wireless networks and services and to ensure that the country adopts the appropriate network standards for wireless networks and services
  • Handle the implementation and execution part of the new initiatives, projects and programs related to the development of wireless networks and services
  • Study and analyze the current situations of the section’s policies and programs and provide recommendations for enhancement
  • Monitor the performance of the developed policies and programs and generate related reports and statistics
  • Conduct different researches and studies with relation to technical areas of wireless networks and services (such as LTE, 4G, LBS, ..etc);
  • Research and study the technical industry trends and conduct research and draft reports for management containing analysis and statistics in order to contribute to achieving the best practice for wireless networks and services
Minimum Qualifications:
  • Requires a bachelor degree in telecommunication engineering or related discipline
  • Knowledge of Arabic and English languages
  • 3 - 4 years in Telecommunications industry
Job-Specific Skills:
  • Analytical skills
  • problem solving skills
  • good planning and organization skills
  • good communication skills
  • Proactive and team player
 
 
Registrar Support Specialist Apply for this Job
Nationality: UAE Nationals (Must)
Position Profile in Brief:
  • Answer email and phone support queries with reference to documented policies, procedures and SLA.
  • Appropriately escalate issues, utilising the support tools, and internal SLAs as required
  • Maintain and communicate up to date knowledge of aeDA policies, Registry technical and operating specifications, toolkits and Registry-Registrar Service Level Agreements
  • Monitor Registry systems and maintain Registry monitoring tools
  • Conduct technical testing of new Registrars for accreditation
  • Conduct the maintenance and testing of Registrar systems
  • Check websites regularly
Minimum Qualifications & Experience:
  • A degree in Information Technology.
  • 1 year experience in relevant IT first level support environment.
Job-Specific Skills:
  • Strong communication skills
  • Customer service experience
  • Basic UNIX skills
  • Some scripting knowledge
  • Understanding of Networking TCP/IP.
  • Understanding of the DNS