Committed to the promotion and preservation of consumer interests and implementing international best practice, the UAE Telecommunications Regulatory Authority (TRA) has instructed the UAE telecom operators to publish consumer related Codes of Practice on their websites and to make them readily available in their business centers. The TRA is extremely pleased that UAE telecom users are among the first in the region to be able to refer to a Code of Practice.
In this regard, H.E. Mohamed Al Ghanim, TRA Board Member & Director General, commented: “Serving the interests of consumers, the TRA obliges the telecom operators to comply with policies and procedures that are related to transparency and consumer welfare. Hence, the TRA has instructed the UAE telecom operators to publish consumer related Codes of Practice on their websites and to make them available in their business centers, for telecom customers to be aware of all the services that their operator provides with regards to consumer interests, such as billing method and cycle, cancellation and restoration of service policies, handling of complaints, etc. In this way, customers will know their obligations and rights.”
“Customers should be well aware of all prices, fees, rights and obligations to have the proper input for an informed choice,” Al Ghanim continued. “We believe that such instructions will lead to better informed customers who will, in turn, lead to more consumer oriented operators, which will end up as a healthier and more vibrant competitive sector; which is the ultimate goal of the TRA,” Al Ghanim concluded.
To this end, the UAE telecom operators have already published their Codes of Practice as per the TRA instruction.
