| TRA Rulings - Click Here |
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| The TRA is the competent body to oversee the telecommunications sector in the State and shall exercise its functions and powers under Federal Law by Decree No.(3) of 2003, its amendments and its Executive Order to issue directives and orders in relation to the telecommunication sector. |
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| Regulations |
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Regulatory Instruments Designations |
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| Description on the TRA's Regulatory Instrument Designations. |
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Carrier Selection and Carrier Pre-Selection Policy |
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| Implementation of Carrier Selection and Carrier Pre-Selection for national and international calls. |
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| Consultation
Procedure |
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| Steps to be taken when the TRA undergoes a consultative procedure. |
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| Consumer Complaint and Dispute Policy |
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| Regulations for handling Consumer Complaints and Disputes regarding telecommunication service. |
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| Consumer Complaint and Dispute Procedure |
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| Procedures for handling Consumer Complaints and Disputes regarding telecommunication service. |
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| Cost
Accounting and Accounting Separation |
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| Principles, mechanisms and parameters for fixed and mobile network. |
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| Consumer Directory Information Policy |
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| Regulations to handle Consumer directory information. |
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| Directory Database Interconnection Service Policy |
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| Regulations to ensure the mechanism for the receipt and delivery of directory information. |
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| Handling of Requests for Information (RFI) -and Consumer Service Issues (CSI) Procedure |
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| Mechanism to receive information from the Licensees. |
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| Interconnection Dispute Resolution Procedure |
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| Formal handling of disputes between Licensees. |
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| Interconnection Instructions |
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| Requirements to be addressed in an Interconnection Offer. |
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| Interconnect Pricing Policy |
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| Creation of cost model according to Long Run Incremental Cost (LRIC). |
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| Marketing Communications and Practices Policy |
Open | Download |
| Regulations on Marketing Communications and Practices |
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| National Numbering Plan Policy |
Open | Download |
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| National Roaming Services Policy |
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| Obligations to offer National Roaming Services. |
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| Number Portability Policy |
Open | Download |
| Regulations for the implementation and introduction of Number Portability in the UAE |
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| Price Control Policy |
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| Obligations related to pricing and price changes. |
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| Price Control Procedure |
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| Handling and processes related to pricing and price changes. |
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| Price Transparency Policy |
Open | Download |
| Regulations on Consumer Price Transparency for Telecommunication Services. |
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| Privacy of Consumer Information Policy |
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| Protection of telecommunications consumer information. |
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| Voice over Internet Protocol (VoIP) Policy |
Open | Download |
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| Proposed Roaming Regulations |
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| The Arab Regulators Network (AREGNET) is considering taking action to reduce international roaming charges in the Arab states based on a recommendation developed in May 2007. |
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