Information and eGovernment Sector:
The Information & eGovernment sector is responsible for supporting infrastructure and strategies that drive the e-transformation process of UAE government entities through the implementation of the mGovernment’s plans, in line with the UAE mGovernment Strategy, in order to ensure attaining the relevant national indexes and providing the appropriate environment and conditions for achieving the 1st rank globally in online services.
This sector includes three departments: eGovernment Operations Department, Development Department, Policy and Programs Department.
The eGovernment Operations Department focuses on infrastructure management, cloud service and application management. The Development Department works on portal management, Market/Sector development and eCommerce. Furthermore, the Policy and Programs Department handles policies planning & standards, aeCERT, and national domains management such as (.ae) and (امارات.)
1Policy & Programs Department:
The Policies & Programs Department is responsible for developing and executing nationwide policies and guidelines related to the ICT sector in the UAE including but not limited to Internet domain name, cyber security and Internet Access management. The department is consisted of three sections: Policies, planning & standards section, National CERT, and .ae Domain Name section.
The department provides services to customers through the .aeDomain Administration and the UAE Computer Emergency Response Team (aeCERT)
2Development Department:
The Development Department implements the various initiatives of TRA in accordance with the National Agenda embodied in UAE Vision 2021 and the mGovernment strategy. It monitors and reports on the progress of federal government entities transition to online Services, and manages the official portal of the UAE Government in addition to the mGovernment e-participation portal. The department supports the TRA’s strategic goals of establishing the foundation and infrastructure of mGovernment at the federal level, and enhancing a smart lifestyle in the UAE. The department is consisted of three sections: Portal Management Section, Market/Sector Development Section, and e-Commerce Section.
The Development Department provides services to the customers through the e-Commerce Section.
3e-Government Operations Department:
Core to the e-Government Operations Department is the Federal Network (FEDnet). The main mission of FEDnet is to provide an efficient and secure means of delivering smart government services to entities and citizens in the UAE.
The TRA has implemented a technology infrastructure that increases efficiencies, reliability and security to enable common services and solutions for both Federal Entities and consumers of the UAE. Additionally, FEDnet aims to provide operational benefit to the UAE Government as a whole by supporting existing and future Government Services.
The department is consisted of three sections: Infrastructure Management Section, Cloud Service Section, and Application Management Section.
The department provides services to customers through the Infrastructure management section and the cloud service section.
The infrastructure management section:
It is responsible for managing the underlying infrastructure that supports the FEDnet Private MPLS Cloud that connects all the government entities.
Services provided by the Infrastructure management section:
- Interconnection between government entities
- Safe internet for government entities
- Safe internet for government entities
- Technical support service request
Cloud service section:
Responsible for managing the infrastructure as a Service delivered within FEDnet, which is a cloud environment with scalable on demand network, compute and storage capacity that is supported by a Cloud Command Center.
Services provided by the section
- Smart Pass Registration
- Infrastructure Request
- Request email for government entities
