Support Service Sector:
This sector includes four departments: Finance Department, Administration Department, Human Capital Department and Corporate Communications Department. The Finance Department handles the treasury management, accounting, and financial reporting & budgeting. The Administration Department focuses on general service, internal IT support, and procurement & contracts. The Human Capital manages HR planning, employee relations, and talent management. Furthermore, Corporate Communications Department manages marketing, media & public relations and customer service.
1Administration Department:
The department tasks and responsibilities are:
- Contracts and Procurement
- Providing general services for TRA employees, such as ticket booking, hotel reservations and transportation
- Providing telecom services such as landlines, internet, domain names registrations and others
- Planning, coordinating and supervising all the necessary arrangements of the TRA's participation in exhibitions, conferences and social, national and religious events.
- Coordinating with the Corporate Communication Department with regards to printing publications and brochures
- Ensuring health, safety and security in TRA's premises
- Coordinating with the other departments and supporting them in their own requirements
- Internal mail and TRA's vehicles
- TRA's assets management and inventory
- IT support management
- Developing and monitoring the administration department special budget
The department is consisted of three sections: General Service Section, Internal IT Support Section, Procurement & Contract Section.
The department provides services to the customers through procurements and contracts section
2Finance Department:
The department is consisted of three sections: Treasury Management section, Accounting section, and Financial reporting & Budgeting section.
The department main tasks are: paying and collection bills, preparing the budget, investing, conducting financial audit, management reports, preparing the employees' salaries, and others.
3Human Capital Department:
The department includes three sections: HR Planning section, Employee Relations Sections, and Talent Management Section.
The department main tasks are: Employees training and development, attract and recruit employees, salaries and leaves, and pensions.
4Corporate Communication Department:
The department is consisted of three sections: Marketing, Media & Public Relations, and Customers Happiness Section.
Among the department’s tasks:
- Developing the TRA's strategic media plan, its initiatives, working units and projects, for the aim of creating positive presence in the local, regional and international media.
- Creating a strong and growing data base for media relations
- Strategy and marketing plan preparation
- Organizing and covering events and activities, locally and internationally
- Creating a positive reputation for TRA , locally and internationally
- Preparing and implementing TRA's social initiatives plan
- Developing, updating and uploading the content of TRA's websites
- Developing the plan of the media presence on social media channels.
