TRA Initiatives mGov Telecom CSR Cyber Security Customer Happiness Federal Network (FedNet)Close FedNet was launched in line with the national plan of mGovernment objectives, which is in line with the UAE Vision 2021 aiming to enhance the UAE global position in various fields. FedNet mission is to provide an efficient and secure mean for provision of smart government services to the government entities and individuals around the clock in the UAE. It also aims to provide a common infrastructure that allows secure access on demand to a range of integrated computing resources such as (networks, servers, storage applications, and services) to all UAE federal government entities, in addition to connecting these entities with each other and enhancing communication and coordination among them. FedNet offers the following services: G2G Connectivity Internet as a service Infrastructure management service Software as a service / email as a service Infrastructure as a service Security incident management Government Service Bus (GSB)View The GSB Project helps federal and local entities to provide a number of their services through the activation of electronic interconnection in accordance with the highest standards of digital safety and security, and the smooth exchange of data between the entities systems, which serves the customer’s need to obtain government services without having to move from one government entity to another. The project serves the government’s efforts in establishing an integrated government interconnection platform, and supports coordination and integration among all government entities, which enhances the customer’s experience, satisfaction and happiness, while enabling government entities to easily access multi-source data, and thus providing government services based on the most reliable and updated sources. SmartPass View SmartPass allows users to access UAE Government services using a single account. Users just need to authenticate once to access multiple online Government e-services. SmartPass isavailable to Citizens, Residents (Emirates ID Card holders) and Visitors. www.smartpass.government.ae The National Customer Relation Management System (NCRM) initiative View Providing a unified system and interface to receive and manage customer relations concerning the government services. The system is considered: A platform to receive the views, suggestions and complaints of the customers. A platform to analyze the public feelings towards the government services A multi-channel platform designed to unify the customer experience on different channels. https://ncrm.government.ae/ Centre of Digital Innovation (CoDI)Close CoDI stands for the Centre Of Digital Innovation, it is an initiative launched by the Telecommunications Regulatory Authority in the UAE in late 2013 as a response to the UAE’s strive towards being a smarter and digitally transformed nation. www.codi.ae Internet Protocol 6.0 (IPV6) View The TRA is aware of the importance of the release of Internet Protocol 6.0 which is expected to make a big change in the digital world. It is also seen as a major solution for the challenges resulting from Internet Protocol 4.0. The new protocol will keep the UAE abreast of the latest technologies in the race towards mobile transformation. In this regard, the TRA organizes training workshops in collaboration with RIPE NCC on the special technicalities of working with Internet Protocol 6.0. The workshop included the exchange of information and data with UAE ISPs to help formulate the best strategy and policy in the move towards Internet Protocol 6.0, and ensure a better future for the internet sector and its businesses in the UAE eDirhamView The e-Dirham is a program launched by the Ministry of Finance in the UAE in 2001, where a system of payment software and digital gateways through different communication means has been developped to facilitate the collection of federal government services revenues through special prepaid cards, to improve processes of delivering public services. The second generation of e-Dirham system launched in 2011, is distinguished by its integration with international networks and payment means through platform systems able to flexible integration with mGovernment services apps, and capable for unlimited reformation and development of payment services apps through internet, mobile and electronic collection through different payment channels of international standards. It is a smart card issued by the Ministry of Finance to facilitate payments of fees for government services in different ministries. You can get your e-Dirham card from the approved ministries and government entities, banks, the Emirates Post, and a number of money exchange centers (see the list) The e-Dirham cards have different categories such as specific categories cards (ranging between 50 and 5000 Dirhams), the Government client rechargeable cards, e-stamp, and smart forms. Evaluation of mTransformationView Six mGovernment enablers indicators have been identified for the strategic planning cycle of 2014-2016, where different government entities coordinate to develop the performance index of mGov within the government enablers of the same strategy cycle. Minimum and maximum completion percentages for each indicator have been identified, aiming to enhancing the mtransformation for government services in the UAE. The mGov enablers indicators include: electronic/mobile transformation of federal government services use of electronic/mobile Government services customer satisfaction with electronic/mobile services public awareness of electronic/mobile services quality of websites compliance of government entities with electronic/mobile service quality standards UAE mGov App storeView The UAE Government Apps is an app that contains all apps from the UAE Government. It aims to spread public awareness of smart government and encourage people to adopt smart services and make them part of their daily lives. It also contributes to achieving customer happiness in the UAE. The App Store includes all UAE Government apps. You can browse the content according to the operating platforms available, or by government entity, and you can access it through smart devices. One App One PortalView One App One Portal (OAOP) initiative hosts federal and local government services as well as private sector services in one platform, allowing the user to access several services of different entities from a single window. The project’s features: A single window for government and non-government services. A consistent, easy and streamlined flow of procedures when moving between services. Artificial Intelligence to provide proactive features that shorten the user’s time. mSurveyView The mSurvey service aims to: Create one platform for all surveys conducted by UAE government entities Provide mSurvey as a service (Software as a Service, SaaS) which is consistent with cloud services Enable government entities to reach wider segment of the target audience and develop services based on customer interaction and achieve customer happiness The mGovernment MagazineView The mGoverment Magazine sheds the light on smart apps launched by government entities, presents the views of apps users, in addition to other sections like national and international news, specialized reports, field reports and interviews. The magazine is published Monthly, and distributed on two tracks; the first track is government and semi-government entities, and the second track is public distribution on individuals. The distribution range has been expanded to include the GCC at this stage. The mGov magazine has an electronic version in a form of a website that includes all the paper-published materials in addition to daily updates and important subjects that emerge from time to time. UAE PediaView From the UAE and about the UAE, the UAEPedia is inspired by the accomplishments of the country and comes in harmony with its ultimate goals. It reinforces Emirati trust in the future, present, history, and leadership of the UAE. It aims to establish, develop and enrich the knowledge repository and offers accurate information with reliable resources for researchers and students in the UAE and around the world. UAEPedia supports cultural communication and the importance of self-expression in today’s world, where communication becomes more important with globalization and knowledge based economy. www.uaepedia.ae National Smart Data StandardsView This project will create an enabling environment for efficient data exchange, to increase the efficiency of government services and achieve customer satisfaction. It determines the requirements for consolidating the culture of data exchange and improving its quality and classification, with balancing the needs of the entities with future expectations. Smart data: It is the shared government data between entities, or the open data available to the public in the unified master data records available at national level to enable the government entities to perform their legal responsibilities and achieve the UAE Vision 2021 goals. Mabrouk Ma YakView “Mabrouk Ma Yak” service is part of the 100-day-challenge of completing all official document transactions of UAE citizens’ newborns. It is part of the Government Accelerators, and aims to reduce the customer’s journey from 7 visits to one visit only, during which, all newborn official documents are delivered, including birth certificate, passport, ID, add to the national family book and population register. New Baby Born Bundle is an initiative by the TRA that allows parents to conduct all government process in registering their new born baby through a unified platform. The initiative was brought due to the time consumed by users in conducting the process, the paperwork required and the time spent by public services employees in concluding all these paperwork. The average time that was required between 8-5 days by parents while the time required has been reduced to merely filling up a form online which is integrated with the TRA Smart Pass, the unified federal government portal. The initiative was a tie up between the Ministry of Cabinet Affairs, the Telecommunication Regulatory Authority, the Ministry of Interior, the Ministry of Health & Prevention, Ministry of Finance and the Emirates Identity Authority. The initiative ultimately aimed at increasing happiness amongst families, reduce operational times by public employees thus increasing productivity and reduce carbon emissions by 7.5 tons annually. https://services.government.ae/nbb/#/ Digital Signature View This initiative aims for the effective use of digital signature in the UAE, which is a secure mean of documentation and approving e-transactions. The project contributes to facilitation of the customer procedures, reduces the number of signing and accreditation visits in order to increase confidence in e-transactions, documents all transactions, registers companies online without personal attendance, eliminates manual procedures and paper transactions, and reduces the number of customers’ visits. Digital Identity SystemsView Using a single reliable and secure identification associated with the Emirate ID number allows the customer access to the UAE government services using a single unified account. Users need one-time authentication only to access many mGovernment smart and electronic services online. Moreover, the “UAE Pass” has been launched, which provides authentication trough smart phones as well as digital signature services. The UAE Government will use in practice the digital certificate and digital signature services. The “UAE Pass” initiative is one of the initiatives approved in the track of (smart services and digital infrastructure), one of the tracks of the UAE Government annual meetings in the second cycle 2018-2019. The results of integration and use of digital signature will be celebrated in September 2019. UAE PassView UAE PASS is collaboration between Smart Dubai and TRA, aiming to provide a single trusted digital identity solution for service providers in the UAE, while maintaining a high level of security assurance and seamless user experience. UAEPASS is a fundamental enabler for digital transformation initiatives, and a contributer towards achieving the goals of UAE Vision 2021, UAE Centennial 2071, and sustainable development. https://selfcare.uaepass.ae/?language=ar Dera System of global indicators management View An interactive system has been implemented that contributes in future foresight and achievement of the country’s global indicators, where the implemented initiatives and projects related to national indicators are monitored. The system is applied to the online services indicators and was adopted at the federal level. Bashr (Doing business in 15 minutes) View Bashr is an integrated eService, which enables investors to establish their businesses in the UAE within 15 minutes through a unified online platform. This platform is connected with federal and local government entities which provide commercial licence services. For getting a business licence through Bashr, same standard fees apply as defined by the relevant Departments of Economic Development (DED) and other respective local and federal entities involved for business licensing. Bashr payment service is available within 15 minutes via: eDirham Credit card. https://services.government.ae/business/#/ Apply onceView The “Apply Once” initiative aims to providing and sharing personal information of individuals with government entities as needed, taking into considerations privacy of personal information by all entities, and improving data quality at the departments and municipalities with the provision of e-services based on high quality data to save investors’ time and efforts. The Government Official Portal (U.AE) View The official portal of the UAE Government is a comprehensive platform for all government services and information, as well as important data and information related to vital sectors in the UAE, including education, economy, business, infrastructure, residency regulations, health, national policies and strategies, and others. The Government of the UAE has launched the new domain name of its official portal to become the first government domain in the world composed of a single letter (U), to facilitate the public access to information, services, projects, strategies and laws in the UAE. www.u.ae 5G technologiesView IMT-2020, also known as the 5G (Fifth generation), is the next technological revolution in mobile broadband. In line with the vision of the UAE 2021, the TRA aims to be the main driver in launching the fifth generation of mobile commercial service in the country. to read more, click here Service Coverage Interactive MapsView In recognition of our immense importance of Consumer welfare in the UAE, the TRA has instructed both licensees to publish and maintain up to date Service Coverage Interactive Maps (SCIM). The SCIM will enable UAE public telecommunication consumers to obtain coverage information of specific services on a specific location on the map, such as: cellular coverage (2G, 3G, 4G) and fiber coverage for fixed services (double play and triple play). In addition, it displays location of business- and service centers owned by the licensees in the UAE. To see the maps, click here Business Continuity ForumView The “Telecom Business Continuity Forum” supports TRA’s plans and policies for business continuity in emergencies and crises, as the telecom sector is vital for various activities and fields such as economy, education, health, security and defense. Therefore, we can say that sustainability of these sectors is necessarily derived from the sustainability of the ICT sector. Hence, the exceptional importance of this forum, which its first edition was launched in 2011 as part of TRA efforts to enhance the concepts and culture of sustainability and business continuity in this sector. To read more, click here UAE Theme of the Year View To read about TRA's events and activities organized in the framework of the UAE Theme of the Year, click here Betha / ICT FundView The ICT Fund has launched “BETHA program” that aims to enhance the national education sector by supporting UAE academically distinguished cadres to drive the country’s education in ICT related disciplines, in order to meet the sector’s annually growing needs, as well as the increasing demand for ICT specialized national human resources. for details, click here UAE HackathonView As part of its social repsonsobility and within its role to develop smart government at the federal level in the UAE, TRA has launched the UAE Hackathon ‘Data for Happiness and Well-being’. This initiative will create an opportunity for hundreds of young people to use open data as a tool for innovation and to boost economic growth. Youth will be able to analyse data and come up with solutions that will advance the UAE towards a prosperous and happy future. for details, click here TRA Innovation CampView The camp aims at introducing the youth to the important future technologies, exploration, future shaping, and self-development skills, in line with the UAE’s strategy in the ICT field. The camp, which targets school children aged 6-17 years, includes a variety of programs, particularly in the fields of ICT. The camp focuses on programming, which is included in the three main tracks: digital innovation and entrepreneurship, AI and data science, and Robotics and IoT, in order to allow all students to learn about the latest techniques and methods of programming, to support the UAE progress and prepare the new generation for future jobs. The camp will allow students to learn the principles of establishing a virtual company by designing and programming electronic platforms to serve the project, such as the project marketing, an interface to serve the project customers and others. The students will also acquire research, product design, presentation and marketing skills. They will be introduced to concepts of AI and data science through data collection and analysis, and experiencing the AI in information verification. Students will learn how to design, build and program robots as well as the concepts of IoT, smart devices, e- cloud and the fundamentals of electrical connections. The camp is also an ideal opportunity to acquire teamwork and collaboration, presentation and public speaking skills. Digital Government KidX platformView An electronic platform launched by the Ministry of Community Development and the Telecommunications Regulatory Authority (TRA). it embodies the children's rights to acquire the necesary knowledge for their intellectual development, by introducing them to the governmental work in the country and informing them about the latest developments and achievements to establish an aware and knowledgeable generation. The launch of this platform is part of the UAE's digital transformation process and the use of new technologies to spread awareness and education in the community. The idea of the platform is based on engaging the children in awareness-raising challenges and adventures to inform them of the government entities and services in the fields of education, healthcare, transportation, and other services of interest to the community, while urging them to be positive and support members of the community to access those entities and services. Thus, creating an aware generation that knows its duties and government and contribute in the achievement of the community’s happiness.’ The game begins with tasks that the player must execute through various government entities. In order to gain points and increase his/her happiness meter, the player must know the roles, responsibilities and services of each government entity in order to fulfil the tasks assigned to him/her, in addition to introducing the community to the smart government services, and making his/her city happier. The platform is available through the website and smart application. It is available directly to the public worldwide, so that all players can interact, communicate and compete with each other. The platform aims to raise the children’s awareness of the nature of the UAE government and its work mechanisms, creating a generation that understands its duties towards its country. Additionally, the platform meets the children’s curiosity for knowing the government and its duties and encourages them to search and inquire. The platform aims to encourage children to cooperate with the government at early ages, in particular enriching the content and expressing their views on the services, solutions and government websites, as well as creating a generation that can deal with smart government and smart cities. https://kidx.government.ae/en National Cybersecurity StrategyView The National Cybersecurity Strategy aims to create a safe and resilient cyber infrastructure in the UAE that enables citizens to fulﬁl their aspirations and empowers businesses to thrive. For details, click here Esaad (Erteqa+Coverage+ICT Rating)View TRA’s Esaad initiative aims to improve and further develop UAE’s telecommunications services with its 3 sub-initiatives. With Erteqa, TRA enhances service delivery to customers by evaluating service-providers’ centers. Coverage rigorously tests and analyzes the network quality of all service providers. ‘ICT Rating’ ensures ICT connection in all of UAE’s tourist spots. https://www.tra.gov.ae/en/esaad.aspx Market Place View The mGovernemnt Digital Market Place is a platform that links buyers, such as governments and enterprises, with sellers offering tested and proven solutions. Thus, reducing hassle and wasted time and effort when trying new or less efficient solutions. www.marketplace.gov.ae UX LabView TRA has launched the User Experience Lab (UX Lab) to help develop the digital presence of government entities on the web, smartphone or on service booths. Advanced global methodologies are being implemented in the user experience lab to ensure that websites and smart applications take into account the characteristics of users and meet the needs of enterprises to access services to the highest levels of ease and usability. The UX Lab provides a comprehensive and integrated mechanism that includes a system to follow the movement of the eye when browsing on the screen, and includes a scientifically proven methodology to ensure global knowledge of the typical behavior of users when trying to search for information or access to digital services. The use trials are conducted by specialized teams with the participation of the stakeholders in each project, and by the presence and participation of real users representing personas for the types of users who need to visit the site, application or service booth.