TRA Customer Happiness Center aims to enable TRA to manage the needs and requirements of its customers in accordance with the highest service standards through trained and skilled human resources as well as advanced systems and technologies. In addition, TRA seeks to enhance the experience of its customers from all segments of society and meet their needs when visiting the center, to make their experience successful, fast and happy.

The main facilities available at the Customer Happiness Center are:

• Free visitors parking, with the allocation of parking for people of determination and pregnant women.
• Facilities for people of determination such as wheelchair and ramp access.
• Waiting area for women and people of determination.
• Priority System in service provision.
• Wi-fi.
• Business center equipped with PCs, tablets and printers.
• ATM machine.
• SmartPass kiosk.
• Hospitality.