The National Customer Relation Management "NCRM"

Proceeding from the pursuance of excellence, the UAE Government has simplified procedures and developed levels of governmental performance and services provided in order to achieve user-satisfaction.In line with the Government´s objective to open communication channels with users in an effort to identify their needs and promote their suggestions, the NCRM Feedback Gateway has been set-up in accordance with local and global best practices. This gateway will serve as an effective means to achieve the strategic objectives of the Federal Government through the receipt of remarks and suggestions from users, and by processing them to improve the Federal Government´s services.

To access the National Customer Relation Management Gateway, please click below link:

https://ncrm.government.ae

The system covers:

  • Suggestions
  • Compliments
  • Inquiries
  • Surveys

Time required for the following:

  • Suggestions: 30 days working days
  • Complaints: 7 working days