Polls

As your feedback matters to us, we publish questionnaires and surveys to collect your views on different topics that help us make the right decisions and improve our optimal services to make you satisfied and happy.

  1. Overall, how satisfied are you with the E-services provided by TRA?

    Options Percentage Respondents
    Extremely satisfied 24.32% 9
    Very satisfied 16.22% 6
    Satisfied 18.92% 7
    Dissatisfied 16.22% 6
    Very dissatisfied 24.32% 9
  2. Overall, how satisfied are you with your experience in using and navigating through the TRA website?

    Options Percentage Respondents
    Very dissatisfied 15.15% 5
    Dissatisfied 3.03% 1
    Satisfied 12.12% 4
    Very satisfied 18.18% 6
    Extremely satisfied 51.52% 17
  3. How satisfied are you with our new website?

    Options Percentage Respondents
    Satisfied 76.92% 50
    Dissatisfied 23.08% 15
  4. How satisfied are you with TRA’s communication channels ( website, Facebook page, Twitter page, Instagram page , call center) :

    Options Percentage Respondents
    Satisfied 50% 25
    Neutral 22% 11
    Dissatisfied 28% 14
  5. Did the initiative ‘your happiness, our happiness’ help in raising your awareness about the TRA’s services?

    Options Percentage Respondents
    Yes 27.45% 28
    No 12.75% 13
    I do not know anything about the initiative 59.8% 61
  6. How satisfied are you with TRA’s e-Services

    Options Percentage Respondents
    Satisfied 55.17% 16
    Neutral 10.34% 3
    Dissatisfied 34.48% 10
  7. How satisfied are you with TRA’s communication channels ( website, Facebook page,Twitter page , Instagram page , call center)

    Options Percentage Respondents
    Satisfied 65.38% 17
    Dissatisfied 15.38% 4
    Neutral 19.23% 5
  8. How satisfied are you with our new website?

    Options Percentage Respondents
    Very satisfied 41.46% 17
    Satisfied 12.2% 5
    Neutral 14.63% 6
    Dissatisfied 4.88% 2
    Absolutely dissatisfied 26.83% 11
  9. Are you aware of your rights as a telecom consumer?

    Options Percentage Respondents
    Yes 15.62% 5
    Somewhat 21.88% 7
    No 62.5% 20
  10. Which of the following negative aspects are associated with fraudulent mobile phone devices?

    Options Percentage Respondents
    Explosive batteries 5.26% 5
    Radiation leakage 8.42% 8
    Poorer quality of signal and service 3.16% 3
    Less lifespan 17.89% 17
    All of the above 38.95% 37
    None of the above 26.32% 25