Polls
As your feedback matters to us, we publish questionnaires and surveys to collect your views on different topics that help us make the right decisions and improve our optimal services to make you satisfied and happy.
-
Overall, how satisfied are you with the E-services provided by TRA?
| Options |
Percentage |
Respondents |
|
| Extremely satisfied |
13.64% |
3 |
|
| Very satisfied |
18.18% |
4 |
|
| Satisfied |
31.82% |
7 |
|
| Dissatisfied |
9.09% |
2 |
|
| Very dissatisfied |
27.27% |
6 |
|
-
Overall, how satisfied are you with your experience in using and navigating through the TRA website?
| Options |
Percentage |
Respondents |
|
| Very dissatisfied |
15.15% |
5 |
|
| Dissatisfied |
3.03% |
1 |
|
| Satisfied |
12.12% |
4 |
|
| Very satisfied |
18.18% |
6 |
|
| Extremely satisfied |
51.52% |
17 |
|
-
How satisfied are you with our new website?
| Options |
Percentage |
Respondents |
|
| Satisfied |
76.92% |
50 |
|
| Dissatisfied |
23.08% |
15 |
|
-
How satisfied are you with TRA’s communication channels ( website, Facebook page, Twitter page, Instagram page , call center) :
| Options |
Percentage |
Respondents |
|
| Satisfied |
50% |
25 |
|
| Neutral |
22% |
11 |
|
| Dissatisfied |
28% |
14 |
|
-
Did the initiative ‘your happiness, our happiness’ help in raising your awareness about the TRA’s services?
| Options |
Percentage |
Respondents |
|
| Yes |
27.45% |
28 |
|
| No |
12.75% |
13 |
|
| I do not know anything about the initiative |
59.8% |
61 |
|
-
How satisfied are you with TRA’s e-Services
| Options |
Percentage |
Respondents |
|
| Satisfied |
55.17% |
16 |
|
| Neutral |
10.34% |
3 |
|
| Dissatisfied |
34.48% |
10 |
|
-
How satisfied are you with TRA’s communication channels ( website, Facebook page,Twitter page , Instagram page , call center)
| Options |
Percentage |
Respondents |
|
| Satisfied |
65.38% |
17 |
|
| Dissatisfied |
15.38% |
4 |
|
| Neutral |
19.23% |
5 |
|
-
How satisfied are you with our new website?
| Options |
Percentage |
Respondents |
|
| Very satisfied |
41.46% |
17 |
|
| Satisfied |
12.2% |
5 |
|
| Neutral |
14.63% |
6 |
|
| Dissatisfied |
4.88% |
2 |
|
| Absolutely dissatisfied |
26.83% |
11 |
|
-
Are you aware of your rights as a telecom consumer?
| Options |
Percentage |
Respondents |
|
| Yes |
15.62% |
5 |
|
| Somewhat |
21.88% |
7 |
|
| No |
62.5% |
20 |
|
-
Which of the following negative aspects are associated with fraudulent mobile phone devices?
| Options |
Percentage |
Respondents |
|
| Explosive batteries |
5.26% |
5 |
|
| Radiation leakage |
8.42% |
8 |
|
| Poorer quality of signal and service |
3.16% |
3 |
|
| Less lifespan |
17.89% |
17 |
|
| All of the above |
38.95% |
37 |
|
| None of the above |
26.32% |
25 |
|