Service Desk

Start the service

About the Service

The FEDnet service desk has been established to provide 24-hour technical support services to government entities that’s benefiting from FEDnet services. To ensure the satisfaction of the customers, the service is provided according to the highest levels of service and speed in response through 3 available channels to communicate directly with the team. The government entity is automatically registered to FEDnet technical support service as soon as it gets enrolled on any of the FEDnet services.

SERVICE PROCESS

Service will be registered by default as soon as entity enrolled on any of the FEDnet services.

EXPECTED TIME

Incoming phone calls are answered by FEDnet Service Desk within 30 seconds.

Maximum Acknowledgement Time for Incidents and Service Requests by phone and web is within 20 minutes.

Incident resolved:

Severity 1: within 4 hours

Severity 2: within 8 hours

Severity 3: within 4 days

Severity 4: within 5 days

TARGET AUDIENCE

Federal government entities

Local eGovernment network 

SERVICE OFFICER IN CHARGE

Senior Manager - Infrastructure

REQUIRED DOCUMENTS

NA

SERVICE FEE

No fees

TERMS AND CONDITIONS

Entity Expert Users contact details.

SERVICE LINK FOR eSERVICE OR LOCATIONS (EMIRATE. BRANCH)

FEDnet Service Desk:

800FEDNET

servicedesk.fednet.gov.ae

servicedesk@fednet.gov.ae

Service Type

Transactional

Service Classification

Government to Government Services

Service Category

Variation Service