The FEDnet service desk has been established to provide 24-hour technical support services to government entities that’s benefiting from FEDnet services. To ensure the satisfaction of the customers, the service is provided according to the highest levels of service and speed in response through 3 available channels to communicate directly with the team. The government entity is automatically registered to FEDnet technical support service as soon as it gets enrolled on any of the FEDnet services.
Service will be registered by default as soon as entity enrolled on any of the FEDnet services.
Incoming phone calls are answered by FEDnet Service Desk within 30 seconds.
Maximum Acknowledgement Time for Incidents and Service Requests by phone and web is within 20 minutes.
Severity 1: within 4 hours
Severity 2: within 8 hours
Severity 3: within 4 days
Severity 4: within 5 days
Federal government entities
Local eGovernment network
Senior Manager - Infrastructure
Entity Expert Users contact details.
Government to Government Services