FAQ

General

  • What are the optional services available at TRA Customer Service Center to meet the needs of different categories of customers and improve their experience? View Close

    TRA Customer Happiness Center aims to enable TRA to manage the needs and requirements of its customers in accordance with the highest service standards through trained and skilled human resources as well as advanced systems and technologies. In addition, TRA seeks to enhance the experience of its customers from all segments of society and meet their needs when visiting the center, to make their experience successful, fast and happy.

    The main facilities available at the Customer Happiness Center are:

    • Free visitors parking, with the allocation of parking for people of determination and pregnant women.
    • Facilities for people of determination such as wheelchair and ramp access.
    • Waiting area for women and people of determination.
    • Priority System in service provision.
    • Wi-fi.
    • Business center equipped with PCs, tablets and printers.
    • ATM machine.
    • SmartPass kiosk.
    • Hospitality.

    Can I renew my Number Certificate after it expires? View Close

    The customer can request a new Number Certificate, and the conditions mentioned previously apply, which are:

    • The mobile number must be registered under your name
    • The mobile number must be active.
  • Who is the TRA? How was it established? View Close

    The TRA is an independent public authority established under Federal Law by Decree No. 3 of 2003, to oversee the telecommunications sector and all Licensees of the UAE.

    What is the role of the TRA in the UAE? View Close

    The TRA role is to create an optimal enabling environment in which the UAE Information and Communication Technology (ICT) sector will emerge as a leader in the global market place. It works to support and enable the ICT sector in the UAE by safeguarding competition, providing fair access to the domestic infrastructure, and ensuring the optimal use of natural resources through the implementation of best practice in every area.

    What are the powers and functions of the TRA? View Close

    The TRA is entrusted with a wide range of responsibilities related to the telecommunications and Information Technology Sector, both within and outside the UAE. It is also responsible for representing the UAE in various international forums, since it has been elected to the Council of the International Telecommunication Union (ITU) of the UN, and is a member in the Arab Regulators Network (AREGNET), the Arab Spectrum Management Group (ASMG) and the GCC Telecommunications Office. The TRA activities in the UAE may be summarized as follows:

    • Overseeing the telecommunications sector and licensees to provide telecommunications services
    • Monitoring competition in the telecom sector
    • Approving telecom equipments
    • Developing and implementing the National Numbering Plan, the National Spectrum Plan and the Number Portability Policy
    • Coordinating issues related to radio frequency at the national, regional and international levels
    • Managing the Internet Networks, including managing of the National Domain Name (.aeDA), the IP addresses assignments and managements, and producing the Internet Access Management (IAM)
    • Managing radio frequency
    • Issuing the required authorizations to use spectrum frequency and wireless equipments
    • Issuing regulations and policies governing the importation, use and dealing of telecommunications equipments
    • Developing the telecom and IT sector through launching initiatives aiming at serving the society at large and the sector in specific, such as the ICT Development Fund, the TRA Scholarship Program (Be´tha) and the National Computer Emergency Response Team (aeCERT)

    What are the available telecommunications services in the UAE? View Close

    • The Internet through the Internet Service Providers (ISPs)
    • Fixed Line telephony with local, national and International access
    • Global System for Mobile communications (GSM) with national, roaming and International access
    • Satellite communications services
    • Spectrum Frequencies

    Why introduce competition? View Close

    Competition is the drive for development, where it leads to higher quality of services, lower prices and the adoption of latest technologies. It is a race that pumps innovation and progress into the veins of the sector.

    Why the Telecommunications Sector must be regulated? View Close

    With competition, regulation becomes a must. All market oriented companies and corporations pursue profit, where money cartels may be formed to drive competitors away and lead to monopoly; or may reach an understanding for one party to focus on one service while the other focuses on another, and hence, harm competition in the core. The regulator focuses on protecting competition rather than the competitor, where it issues regulations and policies that organize the process of competition and the market dynamics to ensure the survival of competition facing money cartels and illegal cooperation. Without a regulated sector, the purpose of competition will seize to exist. 

    What is ICT? View Close

    ICT stands for Information and Communication Technology. ICT covers all services and tools related to telecommunications, communications, Information Technology, Internet, cyberspace, radio and TV, spectrum, computers, etc. By the last quarter of the 20th Century, ICT started to take more space in the day-to-day life and national norms within humankind societies; now, however, ICT has become the basic nerve of the dynamics of human societies.

    Who are the Telecommunications Licensees in the UAE? View Close

    The telecommunications licensees are the following:

    • The Emirates Telecommunications Corporation - Etisalat
    • Emirates Integrated Telecommunication Company PJSC - du