FAQ

  • Spam

    How can I Block any unwanted marketing messages ?

    If you want to block unwanted marketing messages you can use the following code:

    Send b SenderName/Number to 7726

    What is Spam?

    Spam is commonly referred to messages or any kind of electronic communication you may receive without your pre-approval, which are sent with a primary commercial objective such as ads and promotional messages. 

    What should I consider if I want to advertise about a product or service using SMS?

    In the light of the UEC & Annex Policy, You should consider the following when advertising:

    • Obtaining the Consent from all of your Recipients before sending any marketing messages
    • Providing an Unsubscribe free of charge mechanism within your message
    • Maintain the Consent records as required in the Policy.
    • Avoid sending marketing messages between 21:00 to 07:00 UAE Time.

    For further details, you can contact your service provider.

    How can I subscribe or Unsubscribe from my service providers marketing communication?

    This information will be available from your service provider.

    Should I still be receiving Marketing Messages, even if I have unsubscribed?

    No, you should not be receiving any further marketing messages if you already unsubscribed. In case you are still receiving marketing messages after 24 hrs of your unsubscribtion, you should contact your service provider for assistance.

    What should I do if I am interested in receiving marketing messages from my service provider?

    You should provide your Consent to your service provider, in case you want to continue receiving marketing messages.

    Can I seek help from my service provider?

    You can always seek further information and guidance from your service provider through their customer call center.

    How Can I avoid receiving unwanted Marketing Messages?

    As a precautionary step, always make sure not to distribute your mobile number and avoid making it easily available through websites, newsgroup posting and chat rooms. The next step, is to be careful of whom you choose to give your Consent to receive marketing messages (for more info about Consent check Q4)

    How can I complain about a Spam?

    Consumers can file a complaint directly to their Service Provider. The Service provider is obliged to :

    • Acknowledge the reception of your complaint.
    • Provide a complaint reference number;
    • Investigate the complaint in a reasonable time period;
    • And communicate the result to you.

    What should I Do if I have received a marketing message without my consent?

    Every marketing message should contain a free of charge unsubscribe option. You can use this mechanism to stop receiving such messages. Moreover, you can file a spam complaint to your service provider.

    What is a legitimate marketing message?

    Legitimate marketing messages are those messages which comply with the requirements of the Policy and includes: obtaining the consent prior to sending messages, and sending the messages in the allowed time (07:00-21:00 UAE Time). Legitimate marketing messages should also contain an effective free of charge unsubscribe mechanism that allows the recipients to express their choice in not receiving any marketing messages in the future.

    What is the allowed time to send Marketing Messages?

    All marketing messages are allowed only to be sent from 07:00 to 21:00 UAE Time.

    What are the examples of messages which are not considered as Spam?

    Since Spam is defined as marketing electronic communication, messages which are of non marketing nature do not fall under the Spam definition such as;

    • Transactional messages of all types ( e.g. Bank accounts´ transactions notifications)
    • Informational messages of all types ( e.g. flight reminders, service confirmation messages)

    What do you mean by Consent?

    Consent means the approval of the recipient to receive such messages. The approval format could be physical (paper) or electronic format; either way is acceptable, as long as it can be stored and retained for later review and fulfills the Policy requirements.

  • General

    Why the Telecommunications Sector MUST be regulated?

    With competition, regulation becomes a must. All market oriented companies and corporations pursue profit, where money cartels may be formed to drive competitors away and lead to monopoly; or may reach an understanding for one party to focus on one service while the other focuses on another, and hence, harm competition in the core. The regulator focuses on protecting competition rather than the competitor, where it issues regulations and policies that organize the process of competition and the market dynamics to ensure the survival of competition facing money cartels and illegal cooperation. Without a regulated sector, the purpose of competition will seize to exist.

    Who is the TRA? How was it established?

    The TRA is an independent public authority established under Federal Law by Decree No. 3 of 2003, to oversee the telecommunications sector and all Licensees of the UAE.

    What is the Role of the TRA in the UAE?

    The TRA role is to create an optimal enabling environment in which the UAE Information and Communication Technology (ICT) sector will emerge as a leader in the global market place. It works to support and enable the ICT sector in the UAE by safeguarding competition, providing fair access to the domestic infrastructure, and ensuring the optimal use of natural resources through the implementation of best practice in every area.

    What are the Powers and Functions of the TRA?

    The TRA is entrusted with a wide range of responsibilities related to the telecommunications and Information Technology Sector, both within and outside the UAE. It is also responsible for representing the UAE in various international forums, since it has been elected to the Council of the International Telecommunication Union (ITU) of the UN, and is a member in the Arab Regulators Network (AREGNET), the Arab Spectrum Management Group (ASMG) and the GCC Telecommunications Office. The TRA activities in the UAE may be summarized as follows:

    • Overseeing the telecommunications sector and licensees to provide telecommunications services
    • Monitoring competition in the telecom sector
    • Approving telecom equipments
    • Developing and implementing the National Numbering Plan, the National Spectrum Plan and the Number Portability Policy
    • Coordinating issues related to radio frequency at the national, regional and international levels
    • Managing the Internet Networks, including managing of the National Domain Name (.aeDA), the IP addresses assignments and managements, and producing the Internet Access Management (IAM)
    • Managing radio frequency
    • Issuing the required authorizations to use spectrum frequency and wireless equipments
    • Issuing regulations and policies governing the importation, use and dealing of telecommunications equipments
    • Developing the telecom and IT sector through launching initiatives aiming at serving the society at large and the sector in specific, such as the ICT Development Fund, the TRA Scholarship Program (Be´tha) and the National Computer Emergency Response Team (aeCERT)

    What are the Available Telecommunications Services in the UAE?

    • The Internet through the Internet Service Providers (ISPs)
    • Fixed Line telephony with local, national and International access
    • Global System for Mobile communications (GSM) with national, roaming and International access
    • Satellite communications services
    • Spectrum Frequencies

    Why Introduce Competition?

    Competition is the drive for development, where it leads to higher quality of services, lower prices and the adoption of latest technologies. It is a race that pumps innovation and progress into the veins of the sector.

    What is ICT?

    ICT stands for Information and Communication Technology. ICT covers all services and tools related to telecommunications, communications, Information Technology, Internet, cyberspace, radio and TV, spectrum, computers, etc. By the last quarter of the 20th Century, ICT started to take more space in the day-to-day life and national norms within humankind societies; now, however, ICT has become the basic nerve of the dynamics of human societies.

    Who are the Telecommunications Licensees in the UAE?

    The telecommunications licensees are the following:

    • The Emirates Telecommunications Corporation - Etisalat
    • Emirates Integrated Telecommunication Company PJSC - du
  • BroadBand Testing

    What does kbps and Mbps mean?

    Kbps stands for kilobits per second and Mbps stand for Megabits per second. Note that 1 Mb has 1024 kilobits. Moreover, internet speeds can also be measured by Kbytes per second (KBps) where Kbyte = 8 Kbit. The results obtained from this application are displayed in kbps and Mbps which are the same metric that the licensees use to indicate the speeds of their packages.

    What is the Ping test?

    The ping test is the Round-trip latency measurement that is performed over HTTP. This test is performed by measuring the time it takes to get a response for an HTTP request sent to the licensee´s servers.

    I already have Adobe Flash installed but I still get a message that I need Adobe Flash Player.

    You need a newer version of Adobe Flash Player, at least version 9. The newest version can be downloaded here.

    I already have done all the steps mentioned above but I still get an error when trying to use the application. What is the problem?

    If you have a firewall or antivirus software installed that is not configured properly, then the application might not work. Try to disable the firewall / antivirus before using the application. After the test has been completed, do not forget to turn it back on so you stay protected.

    How does the broadband performance testing application work? How exactly does it test the download / upload speed?

    Download test

    • A small binary file is downloaded from the web server to the client to estimate the connection speed
    • Based on this result, one of several file sizes is selected to be used for the real download test
    • Samples are sorted by speed, and the fastest half is averaged to eliminate anomalies and determine the result

    Upload test

    • A small amount of random data is generated in the client and sent to the web server to estimate the connection speed
    • Based on this result, an appropriately sized set of randomly generated data is selected for upload
    • Chunks are sorted by speed, and the fastest half is averaged to eliminate anomalies and determine the result.

    How accurate is the application?

    The application was designed to give as much accurate results as possible. However, PC configuration, usage of home wireless router, other connected devices you might be using while testing your connection, as well as some external factors can affect the results obtained. 

    Moreover, try to test your connection speed multiple times at different timings to make sure that the results are as accurate as possible and follow the guidelines stipulated below under the questions "How can I accelerate my internet connection?" for accurate results.

    What is my current broadband package?

    You can contact your broadband service provider for information about your current broadband package.

    How can I save or share my results?

    The application does not provide the option to save your results. However, upon the completion of the test, you will be provided with your test results in a form of a small image. You will also be provided with a link that contains this image and can be shared with others. You can simply copy the link by clicking on the "Copy" button and paste it in an email or a communication, provide it to the person you want to share the results with, or save the link to refer to your results at a later time.

    Why do I get good results from the application while I´m still having a bad internet surfing experience?

    The actual speed you experience day-to-day depends on many factors; most of them are out of the Internet Service Provider control, such in this case. Some of these factors are:

    •  The congestion in the internet: varies considerably during the day, depending on how many users are active in various parts of the world. If your data travels through a part of the internet that is congested, you will experience slow speeds.  
    • The capability of individual websites: is the most likely to affect the speed of your internet surfing experience. If the website or game server you are visiting is overloaded with a large number of users, it will send data slowly to your computer. As the number of visitors to a specific server is different, you will experience different speeds at different times.

    Why do I sometimes get different results when I run the test application?

    The variations of the factors mentioned in the answer above (see Ans. 12, above) can result in obtaining different results each time you run the application.

    How can I accelerate my internet connection?

    There is no solution which can solve all the problems, because the reasons behind them can vary. However by following the right steps mentioned below, you can make sure that the results obtained from the application are as accurate as possible:

    • Make sure that no other data connections may be performed at the same time with the speed test
    • If you have a home network with other user, please make sure that they do not use the connection during the speed test
    • Close all programs and browser windows that could use internet and therefore influence the result (e.g. e-mail client, messenger, file sharing, etc.)
    • If you use wireless internet, keep in mind, that the signal strength is very important for the achieved speed. So please place your laptop as close as possible to the access point so that you have an excellent signal. If you want very accurate test results, we recommend to use a cable connection
    • If you use an old network card or a DSL modem with an old firmware (which support e.g. only 10 Mbps), you will be slower then when using a faster broadband connection (e.g. with 16 Mbps). Here we recommend an upgrade of the firmware or a purchase of a new device.
    • In some special cases your firewall or antivirus software can reduce your internet speed. We recommend switching them off during the speed test and do not forget to activate after the test is completed.
    • We also recommend optimizing your setting of the operation system (especially Windows). There are very many possibilities to do it

    I have done all of the above, Why is my internet connection slow?

    There are a lot of factors that can affect the speed of your internet connection in a negative way. Most important are following:

    • Performance of your computer (e.g. slow hard drive, low memory)
    • Performance of your DSL modem/router
    • How well your operation system is optimized
    • Low signal strength when using wireless connection
    • Other data connections at the same time when performing our test (VoIP calls, IPTV)
    • Physical quality of your internet line
    • Temporary congestion or connectivity problems at the network of your internet provider.

    If you are unsatisfied with your results, kindly contact your service provider customer service.

  • VoIP

    We want to establish VoIP communication between our offices in the UAE with another company using VoIP. How can we do so in accordance with the Policy?

    You must obtain the VoIP services from a licensee in order to do this. According to the definition of Closed Group Network in the TRA VoIP Regulatory Policy ver.2.0, a closed group network must not be interconnected with another closed group network and must serve entities (companies) that have common ownership. Accordingly, in the event the other company does not share common ownership with your company, the only way to achieve the required VoIP is to obtain the services from a licensee.

    If I use VoIP software to make international calls, are there any liabilities on me as a user?

    Except where exempted as stated in the Policy, any person using VoIP Services which are not provided by a Licensee (even if not offering it to others for a fee), may be committing a criminal offence:

    • if that person utilizes "another service" provided by a licensee (e.g. flat-rate internet access) to carry the VoIP international call; and
    • the licensee providing that "other service" did not intend it (and therefore did not price it) to be used for the conveyance of VoIP.

    Is it legal to use a "call-back" service whereby I can use a website to setup a call between two parties, one within the UAE and one outside the UAE, using VoIP?

    As provisioning "call-back" services is considered to be a Regulated Activity, such services have to be provided by a Licensee. Hence it is illegal to use such services, unless the provider is licensed by the TRA to provide such services or a Licensee provides the service in collaboration with this provider.

    Sometimes, when I access the website of a VoIP service provider, the website is blocked. Why is that? What are the requirements to unblock such websites?

    The TRA does not block websites. However, the Licensees are required to block access to certain unacceptable content including unlicensed (and therefore illegal) VoIP Services. If you believe that a legitimate website is being blocked, you may raise the issue with the concerned Licensee directly.

    I have purchased software that enables Internet calls, and it works in the UAE. Does that mean it is legal to use such software in the UAE?

    Unless this software is provided by a Licensee, it is very likely that it is illegal to use this software to make Internet calls. It is highly recommended that you contact your provider to ensure the legality of such software. If the service is not provided by a Licensee, the TRA urges you to not to use such software as:

    • you are legally liable for such action, and
    • the Licensees have the right to and most probably will block your illegal traffic.

    Does the Policy cover Internet calls provided by third parties such as Skype? Can I use such software to call internationally?

    Services for Internet calls provided by third parties fall within the scope of this Policy. As voice calls provided by Skype are considered to be a Regulated Activity, such services have to be provided by a Licensee. Hence it is illegal to use such software to make calls (e.g. Skype-out/Skype-in), unless this third party (e.g. Skype) is licensed by the TRA to provide such services or a Licensee provides the service in collaboration with this third party.

  • Licensing

    Who can apply for a Licence?

    An entity shall be eligible for an individual or Class Licence if it is

    • A company incorporated under the Commercial Companies Law (Federal Law No. 8 of 1984) and pursuant to Article 28 of the Federal Law by Decree No. (3) of 2003, Regarding the Organisation of the Telecommunications Sector and its amendments or any legal person approved by the Board of the Authority; and
    • A company whose shareholding complies with the resolution in which the particular Regulated Activity has been approved to be licensed

    How can I apply for a Licence

    The TRA requires all applicants for Individual and Class Licenses to provide it with relevant information. This includes information regarding their management and shareholding structures; their business operations, including the type of networks and services they intend to provide; funding sources for these business operations

    What type of Telecommunications Licenses does the TRA issue?

    The TRA can issue either Individual Licenses or Class Licences. Individual Licences will be issued for services which require the usage of scarce resources of spectrum and numbers. Individual Licences will be issued for a period of 10 years.

    Class Licences will be issued where there is no need to use scarce resources of spectrum and numbers and where due to the insignificance of the activity to the public, less regulatory supervision is required. Class Licences will be issued for a period of 10 years.

  • Frequency Spectrum Management

    How to obtain a frequency spectrum Authorization?

    Frequency Spectrum Authorization can be obtained through TRA website (www.tra.gov.ae) by following the steps below:

    1. New users have to create an account (https://eservices.tra.gov.ae/)
    2. Select the required frequency spectrum service and start filling in the application form.
    3. Attach the required documents (depending on the selected service).
    4. Settle the payment of spectrum fees as per the issued invoice within the deadline, according to the frequency spectrum fees regulation.
    5. TRA issues the requested frequency spectrum authorization online.

    What are the Annual Spectrum Charges?

    All details related to Frequency spectrum fees can be found online through Frequency spectrum regulation 3.0 available at TRA website: https://www.tra.gov.ae/assets/97lySmeo.pdf.aspx

    What is the National Spectrum Plan?

    The National Frequency Plan is prepared and issued in accordance with Articles 46 and 47 of the Federal Law by Decree No. 3 of 2003 regarding the Organization of Telecommunications Sector, as amended (the telecom law).

    The National Frequency Plan is prepared in conformity with the International Regulations governing radio spectrum and the international and regional agreements concluded or acceded to by the United Arab Emirates. It includes the provision for:

    1. The designation, on the recommendation of the authority, of bands of radio spectrum for the provision of Telecommunications services over telecommunications networks
    2. The amendment of allocations to existing users of radio spectrum to allow for the development of new services
    3. The reassignment of radio spectrum on expiry of existing licenses or authorizations relating thereto

    It is the regulatory policy for frequency spectrum, aimed at enhancing the efficiency and use of spectrum. TRA allocates frequencies to all entities, governmental and non-governmental, civil or military, as well as individuals, in accordance with the National Spectrum Plan.

    A committee called the ‘Coordination Committee’ has the competency to draft a national plan for radio spectrum to ensure the efficient and proper use of radio spectrum without any interference or jamming. TRA may request the committee, from time to time, to review and amend the plan when needed. 

    How to inquire on the status of a Spectrum Authorization?

    Spectrum Authorization status can be checked through user account at TRA website (https://eservices.tra.gov.ae/).

    In addition, TRA sends notifications to applicants for application status updates via SMS and email.

    How can spectrum charges be paid?

    Spectrum charges can be paid through the following channels:

    • E-Payment
    • E-Dirham
    • Bank transfer
    • Check deposit in TRA bank account 

    Can temporary spectrum authorization be obtained?

    The TRA issues temporary authorizations for periods from 1 day to 90 days.

  • Type Approval

    SIM CARD POINT OF SALE REGISTRATION - Do you currently sell mobile phone SIM cards?

    yes, applicant should apply for Mobile Phone SIM Cards Point of Sale via Telecommunication Regulatory Authority electronic services and follow the registration steps described in the attached file.

    No, applicant should go to the telecommunications service provider of which he intends to sell mobile phone SIM cards. All services will be provided in one place.

    SIM CARD POINT OF SALE REGISTRATION - What are the required information?

    1. Details of the company owner and the legally authorized person

    2. Details of the company

    3. Details of persons engaged in the sales operations

    SIM CARD POINT OF SALE REGISTRATION - What shall I do after registration with the Telecommunication Regulatory Authority?

    Applicant should approach the department of economic development to add the Mobile phone Sim cards point of sale business activity.

    How can I pay the fees ?

    • Online Payment 

    Is it allowed to register foreign manufacturer under a consultancy name?

    No, manufacturer should register; however, consultant can submit the applications on behalf of the manufacturer when a power of attorney is available.

    IS THERE ANY PENALTY IF THE SUPPLIER PROVIDES WRONG INFORMATION OR SELLS EQUIPMENT WITHOUT REGISTERING WITH TRA

    Yes

    CAN I BRING TELECOMMUNICATION EQUIPMENT FOR PERSONAL USE?

    Yes, but it must not affect public network and some of them need approval from TRA

    INTRODUCTION OF CUSTOM CLEARANCE

    Telecommunication Dealers who want to enter equipment to UAE must apply for custom clearance approval from TRA, they will get letter from TRA to custom after TRA check about equipment.

    Before bringing any Telecommunication equipment, Dealer must be registered with TRA and applied for Type Approval. 

    How many days are needed to receive custome clearance letter?

    One to three days, but it may take more depending on equipment.

    What are your standards and how can I obtain copies?

    The TRA publishes technical specifications with which RTTE shall comply.   In the absence of a suitable relevant specification, the TRA may specify technical requirements on a case-by-case basis.

    Please refer to the Technical Standards section above 

    Who can apply for dealer registration?

    Any of the following parties can apply for dealer registration:

    • Local or international manufacturers.
    • Dealers
    • Authorized Importers.
    • Licensed Operators.

    WHAT ARE THE PROHIBITED EQUIPMENT IN UAE?

    • GSM Jammers
    • GSM Boosters
    • Scanning receivers
    • Military Communication equipment
    • Personal Tracking Equipment
    • All equipment, which are not complied with UAE, approved telecom technical standards. 

    ONE OF THE FOLLOWING PARTIES WISHES TO IMPORT RTTE

    • Authorized Importers.
    • Dealers
    • Licensed Operators.
    • Companies wishing to import RTTE Equipment for their own use.

    IS THERE ANY PROCEDURE FOR RE-EXPORT TELECOMMUNICATION EQUIPMENT FROM UAE?

    Yes, you have to mention that equipment for re-export purpose; you have to note how long it will take to re-export and notify TRA that the equipment is re-exported.

    DO I NEED TO REGISTER WITH TRA, IF IT IS PERSONAL USE?

    No

    REQUIRED DOCUMENTS

    • Frequency License Certificate for Radio equipment.
    • Technical specifications
    • Airway Bill.
    • Packing List.
    • Shipping Invoice.
    • Purchase order

    IS THERE ANY FEES?

    NO

    Is cell phone (GSM) signal booster legal?

    Cell phone (GSM) signal booster is allowed to be installed only by the operators (Etisalat & Du).

    Are Cell Phone Jammers Legal?

    Cell phone jammers are illegal in to use in U.A.E.

    After products are placed in the market, is there a mechanism to ensure that the products comply with applicable TRA specifications?

    Yes, TRA has a surveillance team which will be checks the equipment regularly.

    WHAT IS THE TURNAROUND TIME FOR REGISTERING EQUIPMENT WITH TRA?

    Depend on type of equipment; it takes up to 30 working days.

    What is the requirement for Equipment bought outside the UAE and imported by an individual for personal use?

    There is no need for Type Approval for equipment bought outside the UAE and imported by an individual for personal use. However, the equipment shall be of a type eligible for registration in the UAE and comply with all the relevant technical requirements in the UAE. Equipment which has been imported for personal use shall not be sold, hired or otherwise disposed of to other parties for use in the UAE.

    WE HAVE AN ORIGINAL 4 FAMILY MODELS. THE ONLY DIFFERENCE BETWEEN MODELS IS THE SOFTWARE, NO OTHER DIFFERENCE IN RF CHARACTERISTICS. IS IT POSSIBLE TO APPLY FAMILY APPROVAL?

    Family model can be submitted in one form but declaration of similarity should be obtained from the manufacture stating that the technical specifications of these models are the same.

    IS THERE ANY TIME LIMIT TO THE VALIDITY OF THE TYPE APPROVAL CERTIFICATES FOR EQUIPMENT?

    The time limit for any Type Approval is 3 years and it can be renewed.

    What are the labeling requirements for telecommunication equipment?

    Equipment or its packaging and user documentation shall be clearly labeled with the label specified in the Schedule to these regulations unless otherwise agreed with the TRA. 

    How does the consumer know whether the supplier has registered the equipment with TRA?

    Through the label which must be attached to the equipment by the dealer.

    HOW SHOULD FOREIGN COMPANY OR MANUFACTURE SEND AND RECEIVE THEIR APPLICATION PAPER FOR TYPE APPROVAL PROCESS?

    • If they have local office in UAE, so local office should apply for registration behalf of company or manufacture.
    • If they do not have local office, they can do all process by themselves

    What are the fees for Type Approval?

    For each application a fee of AED 500 must be paid.  This amount is subject to change without prior notice.

    Type Approval New application 500 One time charge
    Renew 100 Every 3 years
    Testing The testing charges from the Labs. When applicable

    WHAT SHOULD FOREIGN COMPANIES OR MANUFACTURES KNOW BEFORE APPLYING FOR DEALER REGISTRATION PROCESS

    • No need for trade license copy.
    • If they have local office in UAE, so local office should apply for registration behalf of company or manufacture.
    • If they do not have local office, they can do all process by themselves

    Who can apply for Type Approval?

    Any of the following parties may to apply for equipment registration of RTTE:

    • Local or international manufacturers.
    • Dealers
    • Authorized Importers.
    • Licensed Operators.

    Which equipment needs Type Approval?

    All Telecommunications Apparatus which connects directly to a Public Telecommunications Network and / or which is an intentional transmitter of radio waves shall be subject to the TRA’s Type Approval requirements. Such equipment with an intentional transmitter of radio waves is referred to collectively as Radio and Telecommunications Terminal Equipment (RTTE).

    WHAT IS THE TURNAROUND TIME FOR DEALER REGISTRATION WITH TRA?

    It takes 5 to 14 working days.

    WHAT ARE THE FEES FOR DEALER REGISTRATION?

    For each application a fee of AED 5500 must be paid. This amount is subject to change without prior notice.

    Process Application Applied Fees in  UAE Dirham's Over Period
    Dealer Registration New application 500 One time charge
    Renew 100 Every 5 years
    Modification 500 when applicable
    certificate 5000 5 years
  • .ae Domain

    How can I register .ae Domain Name?

    To register your domain name with a .ae registrar. You´ll find a list of accredited .ae registrars in the www.aeda.ae site. Choose one of them after reviewing their services.

    What is .ae Domain administration (.aeDA)?

    The .aeDA was established in 2007 by the TRA as a department. It is the Regulatory Body and Registry Operator for the .ae domain name.

    The .aeDA is responsible for the setting and enforcement of all policy with regard to the operation of the .ae ccTLD as well as overseeing the operation of the Registry System.

    What is .aeDA´s role?

    • Develop and execute policy
    • Grow, develop and market the .ae namespace
    • Accredit and manage .ae Registrars
    • Educate the public, delivering and promoting the .ae domain name
    • Facilitate the .ae Dispute Resolution Policy
    • Represent .ae at International Forums

    As the .aeDA has been formed by the TRA, a federal government department, the .aeDA will continually strive to maintain best practice for the administration of the .ae ccTLD and will administer the .ae domain in a fair and transparent manner.

    What is the .ae Domain Industry framework?

    .ae Registry-Registrar Model

    The roles of the stakeholders are as follows:

    Regulatory Body - .aeDA

    The organization vetted with the responsibility of operating the ccTLD for the benefit of all stakeholders.

    Registry Operator - .aeDA

    Has the exclusive responsibly for maintenance of a centralized Registry for its particular TLD. The Regulatory Body and Registry Operator in some instances may be separate organizations, however in the case of the .ae ccTLD, the .aeDA will assume both roles.

    Accredited Registrars

    A person or entity that, via a contract with the Registry provides front-end registration services to Registrants. These services from the public interface to Registry services.

    Resellers

    Some Registrars use Resellers to provide customer sales and services. Resellers buy domain names and manage domain name records for their customers through an interface with their Registrar. Resellers do not have direct access to the Registry.

    Registrants

    The individual or organization that registers a specific domain name. This individual or organization holds the right to use that specific domain name for a specified period of time, provided certain conditions are met and the registration fees are paid. This person or organization is the "legal entity" bound by the terms of the relevant service agreement with the Registry operator for the TLD in question.

    What is a domain name?

    A domain name is a name you can use to define your unique presence on the internet - for example aeda.ae. In the same way that your street address enables anyone in the world to send a letter to your house or office. Your domain name is a way by which people can find your website and/or mailbox, if you have them.

    What kind of .ae domain name can I get?

    The .ae domain is sub divided into a number of ´levels´ or ´zones´. Registration is as follows:

    Registration is possible at the second level under .ae - for example, mydomain.ae.
    Registration is also possible at the third level which are

    • .co.ae
    • .net.ae
    • .gov.ae
    • .org.ae
    • .sch.ae
    • .ac.ae
    • .mil.ae

    For more information please refer to Domain name Eligibility Policy On http://www.aeda.ae policy page

  • eCommerce

    Who can apply for NOL?

    Individuals, Businesses and establishments that practice online activity such as: e-Commerces, e-Businesses that provide products and services online.

    What kind of eActivity should require NOL?

    1. Website
    2. Mobile App
    3. Social Media (SocialCommerce)

    How long it take to get an NOL?

    Two working days 

    What are NOL Fees?

    N/A

    If I have website end with ( .com .net ….etc. ) do I need to have a website end with .ae to request NOL

    Yes it is one of requirement to providing NOL that applicant website ends with .ae,  and if your website end with other than .ae you can have a .ae and link it with your original website

    Do I need trade license to request NOL

    No you don’t, but if you have one you can attach it with your request as a support documents for your request 

    If i have a Mobile Application, do I need to have a website end with .ae to request NOL

    No, you are not required to have .ae domain to obtain an NOL

    If i have a social media account, do I need to have a website end with .ae to request NOL

    No, you are not required to have .ae domain to obtain an NOL

    When was Federal Law No (1) of 2006 on Electronic Commerce and Transactions (the “Act”) published?

    The Act was published in Muharam 1427 H/January 2006 in the Arabic language in the Official Gazette of the United Arab Emirates, Volume 442, year 36,.

    What gives the Telecommunications Regulatory Authority its powers?

    The Telecommunications Regulatory Authority (TRA) of the United Arab Emirates (UAE), has been passed its powers as a “Controller” under Cabinet Decision 8/291 of 2006 dated October 15, 2006, appointing the TRA as the Controller with responsibilities relating to the licensing, approval, monitoring and overseeing of the activities of Certification Service Providers (CSPs) according to Federal Law No. (1) Of 2006 on Electronic Commerce and Transactions (the “Act”).

    What are the key messages of the Telecommunications Regulatory Authority mission?

    The mission of the TRA is to support the ICT sector in the UAE, to safeguard competition, to provide fair access to the domestic infrastructure and to ensure the optimal use of natural resources through the implementation of International Best Practices in every area. The TRA also continues to work on enhancing the quality of services offered, raising public awareness, protecting the subscribers’ interests and facilitating the growth of e-commerce transactions, while encouraging investment, innovation, development and education.

    What are the objectives of the Federal Law No (1) of 2006 on Electronic Commerce and Transactions (the “Act”)?

    The objectives of the Act are as follows:

    • To protect the rights of persons doing business electronically and determine their obligations
    • To encourage and facilitate Electronic Transactions and Communications by means of reliable Electronic Records
    • To facilitate and eliminate barriers to Electronic Commerce and other Electronic Transactions resulting from uncertainties over writing and signature requirements, and to promote the development of the legal and business infrastructure necessary to implement secure Electronic Commerce
    • To facilitate the electronic filing of documents with governmental and non-governmental agencies and departments and to promote efficient delivery of the services from such agencies and departments by means of reliable Electronic Communications
    • Minimize the incidence of forged Electronic Communications, alteration of Communications and fraud in Electronic Commerce and other Electronic Transactions
    • Establish uniform rules, regulations and standards for the authentication and validity of Electronic Communications
    • Promote public confidence in the validity, integrity and reliability of Electronic Transactions, Communications and Records
    • Promote the growth of Electronic Commerce and other transactions on the national and international level through the use of Electronic Signatures

    What does the Federal Law No (1) of 2006 on Electronic Commerce and Transactions apply to?

    The Act applies to Electronic Records, Documents and Signatures that relate to Electronic Transactions and Commerce, while giving legal recognition on the use of electronic records and signatures and their secure counterparts.

    What does the Ministerial Decision from the Minster of Economy with regards to Certification Service Providers apply to?

    The Regulations apply to Certificate Service Providers operating in the UAE and to all who provide such electronic attestation services directly or indirectly to the public for commercial purposes with respect to Electronic Records, Documents and Signatures that relate to Electronic Transactions and Commerce.

    What is a Certification Service Provider (CSP)?

    A CSP is an accredited or authorized person or organization that issues Electronic Attestation Certificates or provides other services in this connection and in relation to Electronic Signatures regulated by this Act.

    How does the Act set the legislative framework for Certification Service Providers?

    The Act articulates and stipulates the duties of Certification Service Providers (CSPs) and their signatories and provides a broad framework for regulation and licensing of CSPs in the United Arab Emirates.

    How does the Act compare with existing frameworks in other countries?

    The Act is primarily based on the UNCITRAL Model Law on Electronic Commerce and has been assessed to be a comprehensive statute on commercial and public uses of electronic communications establishing requisite security and validity levels attaching to various levels of authentication in line with various regulatory regimes in the world.

    Does the Act apply to digital signatures and certificates used in cross-border transactions?

    Electronic Attestation Certificates issued by a foreign Certification Service Provider are recognized as legally equivalent to Certificates issued by CSPs operating under this Act if the practices of the foreign CSP provide a level of reliability at least equivalent to that required of CSPs operating in the UAE, and in accordance with UAE laws and international standards.

    Is it mandatory for a Certification Service Provider to be licensed in the United Arab Emirates?

    Yes, it is compulsory for a Certification Service Provider to be licensed in the United Arab Emirates, since the licensing regime that the UAE has adopted, is a mandatory regime.

    Why do we need CSPs?

    Without CSPs there will be no trusted entity that issues digital certificates or keys to us. It will be difficult to verify the authenticity of digital signatures since there are no digital certificates to tell us how each user’s digital signature should look like.

    What are the steps involved in the licensing process?

    The entire licensing process involves 4 parts:

    • A CSP needs to obtain a CSP license application package either by downloading it from the TRA website at www.tra.ae, or in person at the TRA offices in Dubai and Abu Dhabi
    • A CSP needs then to submit the application and all required documents to the TRA for review and processing along with a non-refundable application processing fee
    • The TRA will review the application
    • The TRA will then decide to Grant or Reject the License

    How long does each step of the licensing process take?

    Provided that all the required information and documents are in order, the application should be processed within 3 months.

    What is the term of the license?

    The term of the license is 5 years.

    What is the fee payable for a CSP to be licensed?

    The license application fee payable is Five Thousand UAE Dirham (AED 5,000) made payable to the TRA in a form of a bank draft or transfer in respect of each submission. Upon passing of the licensing criteria, a non-refundable License Registration Fee is required for the amount of One Hundred Thousand UAE Dirham (AED100,000).

    What are the penalties that will be imposed on a CSP if it fails to observe any of its obligations?

    A CSP guilty of an offence under the Act or any of its regulatory instruments shall be liable on conviction to a fine, or to term imprisonment, or to both in accordance with the Act or any of the regulations issued by the Minister of Economy.

    Does the TRA receive customer complaints with regards to matter pertaining to authentication services?

    Licensed Certification Service Providers are obligated to provide services as per their certification practice statements and contract terms and conditions, and as per their quality of service requirements expected. Development of clear procedures for handling customer complaints has been mandated to licensed CSPs. Customers, therefore, should approach the CSP with their complaints and go through the procedures in place. In cases where all these channels have been exhausted without resulting in a satisfactory solution, customers may approach the TRA to investigate their complaints.