Help and Accessibility

In this page you can find information on the main sections of TRA’s website and the easy-access features. You can see the website user guide of the, or click on each section to see the explanation.

  • e-Services

    You can access the below e-Services provided by TRA through accessing the main page

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  • About TRA

    This page features all information about TRA and its organizational structure, in addition to available vacancies.

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  • Services and activities

    This section will assist you in learning about TRA various sectors and all the services and activities they provide.

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  • Open Data

    This section represents a source for all statics related to ICT in UAE

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  • Your Voice

    This section features consultations, surveys, and surveys’ results published by TRA. This section also enables you to contact the Director General’s office directly to share your feedback regarding our customer’s relations’ system

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  • Media Hub

    This section includes press releases, press kit, annual reports, brochures, newsletter, awareness campaigns, and brief about TRA Social Responsibility

  • Website Structure

    TRA exclusively follows the recommendations laid down by World Wide Web Consortium (W3C) to maintain the website structure

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  • Zoom Screen

    For those with poor visual ability to read text and view images, can use the Zoom option from your browser to enlarge the page

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  • Change text size

    If you have difficulty reading the text on our portal, you can increase or decrease the text-size by clicking on the ´A+´ or ´A-´

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  • Change color

    If you face difficulty reading the text with some background color combinations, such as white text on a black background, you can change background colors in your browser easily.

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  • Optional services

    Find here the optional services available at TRA Customer Service Center to meet the needs of different categories of customers and improve their experience.

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You can access the e-Services provided by TRA through accessing the main page. Then select the Service icon shown in orange on the top right side of the page:

  • Individuals
  • Business
  • Government

This section will assist you to learn about TRA various sectors and all the services and activities they provide, in addition to answers for the most frequently asked questions. You can also find information about the e-services provided by each sector, and you can view the terms, policies, and systems related to each activity.

This section features consultations, surveys, and surveys’ results published by TRA. This section also enables you to contact the Director General’s office directly to share your feedback regarding our customer’s relations’ system

TRA follows the World Wide Web Consortium (W3C) standards in the website design and overall impression, to facilitate browsing and access to information and services, navigation, look and feel. You will always have pleasing experience while browsing the portal.

For those with poor visual ability to read text and view images, can use the Zoom option from your browser to enlarge the page. You can change the page size by clicking on the View menu. Then, click on Zoom and adjust the page size according to your needs.

If you have difficulty reading the text on our portal, you can increase or decrease the text-size by clicking on the ´A+´ or ´A-´ icons on the top right corner of the webpage.

Alternately, you can also adjust the text-size setting of your browser in the following way:

  • Internet Explorer: Change the text size setting in your browser by clicking on the View menu. Then, click on Text Size and select the size you require.
  • Firefox: Change the size of the text in your browser by clicking on the View menu. Then, select Increase or Decrease to change the text size. Alternatively you can press ´Ctrl´ and ´+´ keys on the numeric keypad to increase the text size, or ´Ctrl´ and ´-´ (minus) keys to decrease the text size. Pressing ´Ctrl´ and ´0´ returns you to the default size.
  • Google Chrome: Change the text size in your browser by clicking on the main menu. Then, click on Zoom and adjust the text-size. Alternatively you can press ´Ctrl´ and ´+´ keys on the numeric keypad to increase the text size, or ´Ctrl´ and ´-´ (minus) to decrease the text size. Pressing ´Ctrl´ and ´0´ returns you to the default size.
  • Opera: Change the size of both text and graphics using the ´+´ and ´-´ (minus) keys on the numeric keypad. Each press will increase or decrease the size by 10 percent.
  • Safari: To change text size in the safari, click on the View menu. Then click on Make Text Bigger or Make Text Smaller to change the font size as you like. You can also use the keyboard shortcuts: Increase or decrease the text size with ´Apple´ and ´+´ and ´Apple´ and ´-´ (minus) keys.

If you find it difficult to read text with some background color combinations, such as white text on a black background, you can easily change the background colors in your browser.

  • Internet Explorer: Select the oolTools´ menu with your mouse or by pressing ´ Alt´ + ´T مفتاح. Then select ´ Internet Options´ using the mouse or by pressing the ´ O´ key. Select the ´Accessibility´ button with your mouse or by pressing ´Alt´ + ´E´. When the ccessAccessibility window is displayed, check the box next to ´ Ignore colors specified on web page ´ using the mouse or by pressing ´ Alt´ + ´C´. Press the ´OK´ button with your mouse or by pressing the ´ Enter مفتاح key, which will return you to the Internet Options window. The site will now use the same color scheme as on your computer.
  • Firefox: If you use Firefox, you can change the background colors and text as follows: Click on the oolTools´ menu or click´T´ + Alt´ + ´T´ and then click´ Options´ or click´O´ to display the ptOptions´ window. Click ´Fonts and Colors´ or press ´F´ to display the ontFonts and Colors نافذة window, then set ´Firefox´ to use your computer's layout and click the ´Use system colors مربع box or ´Tab´ and press ´Spacebar´ To access the box.

TRA Customer Happiness Center aims to enable TRA to manage the needs and requirements of its customers in accordance with the highest service standards through trained and skilled human resources as well as advanced systems and technologies. In addition, TRA seeks to enhance the experience of its customers from all segments of society and meet their needs when visiting the center, to make their experience successful, fast and happy.

The main facilities available at the Customer Happiness Center are:

  • Free visitors parking, with the allocation of parking for people of determination and pregnant women.
  • Facilities for people of determination such as wheelchair and ramp access.
  • Waiting area for women and people of determination.
  • Priority System in service provision.
  • Wi-fi.
  • Business center equipped with PCs, tablets and printers.
  • ATM machine.
  • SmartPass kiosk.
  • Hospitality.